Vinehop Saturday FAQ’s
How do I access the first release of tickets?
Ticket sales will open for VineHop VIPs by 12pm Friday 31 March 2023. You can become a VIP member by subscribing anytime at https://vinehopfestival.com.au/#subscribe VineHop VIPs can purchase tickets before the general public, so will have the first choice of tickets.
VIPs will receive an email with a password to access the ticket platform at 12pm Thursday 30 March. VIPs will be able to VIEW the various ticket options for 24 hours before tickets go on sale, allowing time to plan and organise their group. VIPs can then PURCHASE tickets from 12pm Friday 31 March 2023.
At 12pm Monday 3 April 2023 remaining tickets will open to the general public.
DO I NEED TO BOOK A BUS FOR VINEHOP SATURDAY?
Yes, you need to travel by bus (or by car with a driver who is not attending the festival) to visit participating venues on VineHop Saturday. There is no car parking permitted at any of the venues, except for the Festival Hub @ The Briars.
All North, South and Hub to Hub Shuttle tickets include the shuttle bus ticket and a GA Ticket.
If you have booked a Private Bus, you will also need to purchase a GA Ticket.
If you are only attending the Festival Hub @ The Briars, or have a Lunch & Masterclass ticket for Hickinbotham you may park on-site free of charge.
WHAT DOES A VINEHOP TICKET INCLUDE?
A North, South or Hub to Hub Shuttle ticket includes access to the venues on your bus route, bus transport between venues, entertainment at each venue, a branded glass and lanyard, tastings at the bars at each venue and access to a range of food trucks at each venue.
A GA ticket includes access to all VineHop venues, entertainment at each venue, a branded glass and lanyard, tastings at the bars at each venue and access to a range of food trucks at each venue. A GA ticket is needed if you are on a Private Bus.
A Private Bus ticket includes private bus hire for 8 hours (11-seat, 24-seat or 57-seat), and transport between your nominated venues throughout the day, plus pick-up and drop-off at a nominated location at the start and end of the day. A GA ticket is required for each person, to access the venues.
A Festival Hub @ The Briars ticket includes access to the Festival Hub @ The Briars, entertainment at The Briars, a branded glass and lanyard, tastings at the bars and access to food trucks at The Briars. It does not include any transport.
What should I bring?
• Your ticket(s)
• Card or cash to purchase food and drinks during the day
• ID if you look 25 or younger
• Picnic blanket or camping chairs (if you fancy them)
• Hat & sunscreen (or umbrella, raincoat & gumboots) – this is an all-weather event
• A great attitude!
• If you already have a VineHop glass and lanyard, you are welcome to bring them to re-use.
Where do I collect my glass?
• For any of the Shuttle Buses, you will collect your glass at the VineHop bus stop before you board the bus. If you are starting at a venue (or attending only The Festival Hub @ The Briars), you will collect your glass at the venue.
• If you are on a Private Bus, you will collect your glass on your bus.
• If you already have a VineHop glass and lanyard, you are welcome to bring them to re-use.
Can I buy a ticket on the day?
Tickets for VineHop Saturday will most likely sell out before the day, so we recommend buying early to avoid missing out. If there are tickets still available on the day then yes, you can buy through the VineHop website on the day. You cannot buy a ticket at any of the venues.
How long is my VineHop Saturday Ticket valid?
Saturday 18 November 2023, 10.30am to 7pm.
All venues open at 10.30am.
The Festival Hub @ The Briars and the Festival Hub @ The Foreshore close at 7pm.
All other venues close at 6pm.
How many tickets can I buy in one transaction?
You can buy up to 60 GA tickets or Shuttle tickets in one purchase.
Where can I buy my VineHop tickets?
VineHop 2023 tickets can be purchased via the VineHop website (www.vinehopfestival.com.au). VineHop 2023 tickets are sold via two ticketing partners – Humanatix and Ticketek.
Humanatix has all ticket types available for sale. Ticketek has only Shuttle tickets and Festival Hub @ The Briars tickets available for sale.
Tickets purchased from either ticketing partner are valid. Ticketing fees via either ticketing partner are the same for the end customer.
Do I need to print my ticket?
If you are on a Private Bus, you will need to have a printed copy of your ticket ready to hand to the driver when you first board. For all other ticket types, e-tickets are fine.
Do I need my name on my ticket?
No, it’s not necessary to have your name on your ticket. If you book multiple tickets for your group, your name will appear on all the tickets. It’s not a requirement that these names are updated to the name/s of the individual attending.
Can I gift or sell my ticket to someone else?
Yes, absolutely. There is no need to change the name on the ticket – unless you really want to.
If the ticket was originally part of a group booking, please note that the name of the person who booked the tickets will appear on each individual ticket. If you change the name on your ticket, the name on all the tickets for the group booking will be changed.
Can I BYO alcohol?
Put simply – no.
Can I bring food and/or water?
Can I drink on the bus?
No. None of the VineHop bus options allows drinking on the bus. There is only a short drive between venues and there will be plenty of drinks flowing once you get to the venues.
What happens if I lose my glass?
Jump on the VineHop website and buy an ‘I lost my glass’ ticket. Show this e-ticket and your wristband to the warden (in VineHop t-shirt) and they will give you a new glass.
What happens if the weather is poor?
VineHop is an all-weather, outdoor event. You may need to bring a hat, sunnies and some sunscreen, as well as an umbrella, coat, rain jacket and gumboots. We’ve had all sorts of weather in previous years, and attendees have had a great time regardless!
If the weather is extreme, we will work with local authorities (including local government and emergency services) to determine whether VineHop is safe to proceed. We will communicate any necessary messages to you via the VineHop Facebook page.
Where are the VineHop Shuttle Bus Stops?
• Seaford – Seaford North Recreation Reserve, 50 Railway Parade, Seaford (100m from Seaford Station)
• Mornington – Mornington Primary School, 9 Vale Street, Mornington
• Rosebud – Olympic Park Recreation Reserve, 80 Besgrove Street, Rosebud
MY FRIENDS AND I ARE ON THE SAME SHUTTLE BUS, BUT DEPARTING FROM DIFFERENT START LOCATIONS. HOW DO WE MAKE SURE WE GO TO THE SAME FIRST VENUE?
At each of the bus pickup points (Seaford, Mornington and Rosebud), there will be four buses leaving at the same time. Each bus will be going to a different venue first, so that we distribute people evenly across all venues on the route.
Buses with the same letters will be going to the same venue first. So bus A from Seaford, bus AA from Mornington and bus AAA from Rosebud will be going to the same venue first. Likewise for buses B, BB and BBB and so on.
You do not need to stay on this bus for the whole day. This is purely about getting to the same first venue as friends departing from a different bus pickup point. Once you are at your first venue, you can take any bus you choose from that point on.
We’re booking a Private Bus. Can we get picked up from more than one location?
Yes, you can have more than one pick-up location. Bear in mind that the Private Bus hire is for eight hours in total, starting from your first pick-up location. If you add more pick-up locations, it will reduce the amount of time you have available to spend at different venues throughout the day.
Longer bus hire time may be available, please contact us at email@example.com to discuss.
Can I arrange my own private bus and driver?
If you are a group of 11 or fewer – yes, you can arrange your own private bus and driver. Your driver cannot be a patron attending the festival. Your driver must drop you off at and pick you up from each venue, they are not permitted to park at any venue (other than the Festival Hub @ The Briars). Your driver must follow all directions from VineHop traffic personnel.
If you have a group of 12 or more people, you must book one of the VineHop bus options (Private Bus or Shuttle Bus).
There are strict conditions on our permit that prevent larger groups from attending VineHop in their own buses. If you are a group of 12 or more people and arrive on your own bus you will be turned away, regardless of if you have a valid GA ticket.
WHAT FACILITIES ARE AVAILABLE FOR PEOPLE WITH A DISABILITY?
All shuttle buses are low-floor buses, with a minimal step between the ground and the floor of the bus. The buses also have space inside for wheelchairs or other aids. Private Buses can also be low-floor buses if needed – please contact us at firstname.lastname@example.org and we’ll be more than happy to help organise this.
Please note VineHop is an outdoor event, with most event areas on grass. We try to use the flattest surfaces available but please be aware there may be uneven and sloped areas.
Accessible toilets will be available at all venues.
If you are only visiting The Festival Hub @ The Briars, and are arriving by private car or taxi, accessible parking will be available close to the event area. Look for signs to accessible and special needs parking when you arrive or speak to our friendly event crew.
Please contact us email@example.com with any specific requests or questions we can help you with, to support you to have a great time at VineHop.
Will there be ATMs?
There will be no ATM’s at any venue. All bars will have EFTPOS facilities available, or please bring sufficient cash for purchases.
Is First Aid available?
Yes. First Aid will be available at each venue. Please ask the first aiders, event crew or security staff if you need help.
Can I bring children to VineHop Saturday?
VineHop Saturday is strictly an 18+ event.
What accommodation options are there?
There is a plethora of accommodation options on the Mornington Peninsula. Head to the Visitor Information Centre accommodation booking page to find something to suit you.
You can also call the team on 5950 1579, they are looking forward to helping our VineHoppers!
WHAT ELSE CAN I DO WHEN I’m ON THE PENINSULA?
So much! The team at the Visitor Information Centre can help you out – call them on 5950 1579. Or head to Visit Mornington Peninsula for some inspiration.
Can I get a refund?
No, we do not offer any refunds.
In the event Peninsula VineHop Festival 2023 cannot proceed due to external factors such as government regulations, we will automatically refund all tickets. We will retain a cancellation fee per ticket to cover administration costs (more information can be found in the ticketing T’s & C’s when purchasing a ticket).
How much are the ticketing fees?
Got any more questions?
You can email us directly at firstname.lastname@example.org