PRIVACY POLICY

 

Effective Date: 30 June 2025

VineHop Festival (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our website https://vinehopfestival.com.au (the “Site”).

 

1. WHAT INFORMATION WE COLLECT

  • Name and contact details (e.g. email address, phone number)
  • Demographic information (e.g. age range, postcode)
  • Payment and billing information (via third-party providers like Humanitix)
  • Information you submit via forms (e.g. competition entries, ticket bookings)
  • Data on how you use the Site (e.g. pages visited, links clicked, browser type), via tools like Google Analytics

 

2. HOW WE COLLECT PERSONAL INFORMATION

  • Sign up for newsletters or marketing updates
  • Book or purchase tickets
  • Submit a form or enquiry through our Site
  • Interact with us via social media
  • Browse our website (cookies and analytics)

 

3. WHY WE COLLECT YOUR INFORMATION

  • Process ticket purchases and event participation
  • Send event updates, marketing, and promotional materials (you can opt-out at any time)
  • Improve our services, website, and customer experience
  • Comply with legal obligations

 

4. DISCLOSURE OF PERSONAL INFORMATION

  • Event service providers (e.g. ticketing platforms, marketing services)
  • Contractors or staff working on the Festival under strict confidentiality
  • Authorities if required by law or to ensure public safety
  • We will never sell your personal information.

 

5. DATA STORAGE AND SECURITY

  • We store your personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
  • Some data may be stored via trusted third-party platforms which comply with Australian privacy requirements.

 

6. COOKIES AND WEBSITE ANALYTICS

  • Our Site uses cookies and analytics tools to improve user experience. You can choose to disable cookies in your browser settings, but it may affect website functionality.

 

7. ACCESSING AND CORRECTING YOUR INFORMATION

  • You have the right to access and correct the personal information we hold about you. To request this, please email us at info@vinehopfestival.com.au

 

8. COMPLAINTS

  • If you believe your privacy has been breached, please contact us at info@vinehopfestival.com.au
  • If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

9. CHANGES TO THIS POLICY

  • We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of effect listed at the top.

 

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